Welcome to the Brandworkz Support Portal!

You can register and submit a support request here
or send us a support request via email at support@brandworkz.com.

Remember that your support request should tell us:
* A description of how we can reproduce the error
* Which user/login was used to generate the issue
* The URL of where you are experiencing the issue
* The computer you are using (e.g. Windows 7 or Mac OS-X)
* The web-browser you are using (we support Firefox, Chrome, IE and Safari)
* Ideally a screenshot of what you are seeing

 

Brandworkz

Aurora September 20, 2013 Tips & Tricks

These are guidelines, they're not exhaustive, there will be other parameters that you encounter which will hinder optimum upload.

FONTS

  • Fonts must match exactly - names of fonts used in the template must be exactly the same as the actual title of the font. (see section 4.3.3 of this document)
  • Fonts must be either OTF (Open Type Font) or TTF (True Type Font)

Fonts to be Unicode if they are going to be used globally, to allow for different character languages to be used. (If you do need to use a Unicode font for global purposes, we recommend having two sets of templates. Therefore one can be the restrictive Unicode font and the other can be for Roman language users giving you choice of any font).

LINKS

  • Must 'package' the template in order to assimilate all the links & fonts used in the template. (File> Package)
  • Linked files should NOT be .ai or .psd files.
  • Ensure there are no fonts used within the linked files

 

IMAGES

  • Where an image is to be used, please place an image within the template.
  • Wherever an image is to be used on the template, an actual image must be inserted into the artwork (can be an image that reads ‘place image here’).

 

RULES WHEN USING INDESIGN

  • Template must be page numbered starting from page 1. They must be numbered, not named.
  • The Web to Print resizing feature doesn’t work with CS6.0. It will only work with CS5.5.

 

RULES CLIENT MUST USE TO INFORM CREATOR OF TEMPLATE

  • Specify exactly which fields on a template need to be dynamic (indicate with either Latin text or generic content e.g. ‘Headline here’ to indicate location for a headline).
  • Indicate whether or not dynamic field is mandatory or optional.
  • File titles must not have any forbidden characters. You can't use any of the 10 following characters in a file name: \ / + ? : * " > < |  because different browsers handle characters differently and thus present the possibility of being misunderstood within URLs.
  • When field is dynamic, are users allowed to write free-text or is there a fixed list of options (please provide list if necessary).
  • Specify from which folder within the Brandworkz system the images are to be obtained.
  • WYSIWYG artwork needs to have been sent from the designer with its character and paragraph styles assigned – Paragraph styles for headings, Character styles for bodytext.

Aurora July 11, 2013 Tips & Tricks

If you ever have a query related to a user not being able to access a particular folder - check the permissions of the group to which the user belongs. 

System administrators have the ability via the Groups section to assign folder permissions which will allow chosen groups permission to view, add to, modify, and delete folders.

Note: Regarding permissions, you need to make sure of these three things:

1. Give users permission to view both the ‘Search’ and ‘Search results’ folders, otherwise users in this group will not have access to search the site.

2.  Give users permission to view the ‘Lightbox’/ ‘Album’ folder otherwise users in this group will not have access to view lightboxes/ albums.

3. Do NOT give permission to view the 'System Area' folder because this is designed to be visible only to Systems Administrators

 

Exercise – Give folder permissions to a group

1)     Click on the ‘Settings’ link in the admin bar at the bottom of the page

2)     Click on Groups

3)     Select the group to which you would like to assign permissions

4)     Click on the ‘Folder permissions’ tab

5)     Select  the relevant folder from the list on the left

6)     Select the relevant checkboxes from the listing on the right e.g. ‘View this folder’ and ‘view assets in this folder’

7)     Click ‘update’

8)     Navigate to your chosen folder, and observe that members of the group now have the correct permissions for the specified folder

 

Aurora March 19, 2013 Tips & Tricks

Which characters can't be used in a file name?

You can't use any of the 10 following characters in a file name: \ / +? : * " > < | because different browsers handle characters differently and thus present the possibility of being misunderstood within URLs.

Aurora February 11, 2013 Tips & Tricks

Due to a precautionary measure taken by Apple to disable Java 7 on all Apple Mac products, you can't run 'easy upload' on a Brandworkz website if you have an Apple Mac running Java 7. This covers versions 10.7 Lion & version 10.8 Mountain Lion.

On any Apple Mac version earlier than this you will be able to remove Java 7 and run Java 6 instead, therefore enabling Apple Mac users on versions 10.6 or earlier to run the 'easy upload' on Brandworkz websites.